Hospital Care: standardized management across multiple units with Stratws

Hospital Care is a healthcare services holding company, a Siteware partner since 2021. The company runs 17 units spread across six cities in three states, and faced a challenge common to hospital management: standardizing controls, goals, and indicators while mixing different cultures and routines at every unit.

One of the biggest challenges in hospital management, a highly complex business with great variability, is standardizing controls, goals, indicators, and how that information gets displayed and distributed.

What challenges did Hospital Care face before Stratws?

Before Stratws, Hospital Care dealt with information scattered across spreadsheets and multiple systems to compile data between units. That made it harder to standardize indicators, visualize results, and deploy goals company-wide.

How did Stratws become part of Hospital Care’s management?

The partnership started in 2021, when a new employee, already a Stratws user at a previous company, proposed adopting the tool. The rollout followed a consultative process, with a team of specialists closely following every step.

With information centralized on a single platform, the performance management culture became easier to sustain across different units and regional hubs.

What results did Hospital Care get with Stratws?

With Stratws, Hospital Care started tracking goals and indicators with concrete numbers:

We had endless spreadsheets and many systems to compile all our data. Now we track our main goals across the whole company in one format, in one place, online. That lets us make decisions faster.

Centralization also changed individual performance reviews: with data instead of impressions, it became easier to tell performance apart from workplace conditions. And since the management system is part of the Hospital Accreditation process, standardized information now directly supports the maturity that process requires.

Hospital Care’s experience shows what changes when 17 units spread across different cities and states stop depending on loose spreadsheets and start standardizing indicators, goals, and performance reviews in a single system.