Implementation, Customer Success and Support
Our team's expertise supporting your results
Count on a team of experts for implementation alongside your operation, from configuration to training, for customer success follow-up, and to resolve any product question or support need.
Journey with Siteware
Implementation
Configuration and adoption accelerated
Customer Success
Close guidance
Support
Available whenever you need it
Count on us from implementation to ongoing guidance
Your company's journey with Siteware starts with onboarding and becomes ongoing guidance, with a specialized team at every stage. Stratws implementation is part of every contract, so your team has the support it needs to master the tool from day one.
Configuration and adoption accelerated by our team
Stratws implementation is done together with your team, wherever it is. We set up the environments and configure Stratws according to your business rules, including complex cases. Your focal point brings the data, and our team supports the bulk load and trains administrators and end users in separate groups.
Implementation
- Environments set upSiteware team
- Business rules configuredSiteware team
- Data loadedFocal point and Siteware
- Training in separate groupsSiteware team
Ready for Customer Success
Close guidance to reach the result
Follow-up meetings, training for your team and experts ready to help with specific questions. Customer Success works so that you master your management with Stratws and take the company to the cycle’s objectives.
Cycle objectives
- Follow-up meeting
- Team training
- Follow-up meeting
- Expert for specific questions
Support available whenever you need it
Simple questions are answered promptly by AI, saving your time and building your autonomy. And the Support team is ready to meet online for technical requests or difficulties. If the matter involves other areas, your request is routed internally and you do not have to repeat the story to anyone.
- Simple questionAI answers promptly
- Technical difficultyOnline meeting with Support
- Involves another areaRouted internally
You never repeat your story
More momentum for your journey
Implementation, Customer Success and Support are part of every Stratws contract. To go further, your company can count on our team's expertise in two more services.
Your management routine running with dedicated experts
In Business Acceleration, contracted separately, Siteware experts run the management routine together with your team, every week.
Your team learning what each stage calls for
Siteware Academy develops the people who run management, with content curated by specialists and live sessions such as SW Conecta Skills.
Count on Stratws and the Siteware team
Describe your company's situation and how many people will use Stratws. The proposal already includes the implementation schedule, and our team stays with you all the way to results.