Solve the problem at its cause
Non-conformance: command of the cycle, from record to proof of effectiveness
Occurrences, non-conformances, corrective actions and evidence on a single platform, in line with your company's standards and requirements. Every case goes through root cause analysis, execution, verification and an effectiveness check before it is closed.
544 thousand non-conformities handled with traceability and evidence
Quality as everyone's culture
Non-conformances recorded with classification, origin, the management unit that handles them and the requirement of the standard that raised them. Root cause analysis with a method and the corrective action inside the case itself, with the evidence in the same place.
Your external audit, regulator inspection or certification renewal does not have to come with weeks of tension. With the history already built, you start from the requirement and reach the evidence with ease and confidence.
The non-conformance cycle, end to end
The deviation is filed classified and linked to the requirement
Description, classification, method, date and time, recurrence, reporting and handling management unit and origin. Standards are registered with a requirement hierarchy, and the one that demands a non-conformance opens the record.
The cause is investigated with tools, not with intuition
Five whys, cause and effect diagram, Pareto analysis, brainstorming and prioritization matrix are built into the platform, and the method for each classification is configured during implementation.
The corrective action has an owner, a deadline and follow-up
The action plan is created inside the case, tied to the cause behind it. Stage changes and task assignments notify by email and inside Stratws, giving visibility and cadence.
The effectiveness validation closes the whole cycle
Verification and effectiveness check are stages of the workflow, with responsible users configured by classification and management unit. The log keeps date, time, user and the before and after of every change.
Walk into audits and renewals prepared
Preparing for an internal audit, an external audit or a certification renewal stops being a last-minute scramble and becomes the reading of a history that already exists.
Nothing has to be rebuilt the night before. Record, requirement, cause, action, owner and evidence are already linked to one another, along the path the auditor follows. It is that same history that sustains ISO certifications, ONA and JCI accreditations and sector demands.
Centralize root cause, owner, deadline, verification and quality indicators
Recording is just the start. Take non-conformance handling further with end-to-end traceability, from the record to the proof of effectiveness, so that Quality walks into the audit at ease and acts as a partner to Operations.
| What Quality requires | Stratws | Spreadsheet and shared folder | ERP occurrence module | Specialist QMS software |
|---|---|---|---|---|
| Non-conformance record with classification and origin | Yes | Yes | Yes | Yes |
| NC linked to registered standards or requirements | Yes | No | No | Yes |
| Root cause analysis with methods defined on the same platform | Yes | No | No | Yes |
| Corrective actions linked to the cause, with owner and deadline | Yes | Partly | No | Yes |
| Effectiveness check as a defined stage of the workflow | Yes | No | No | Partly |
| Cases linked to the indicators they affect | Yes | No | No | No |
| Readiness and transparency in results meetings | Yes | No | No | No |
Command of quality, with autonomy for Operations
With complete tracking and recording in Stratws, the discipline of handling non-conformances no longer depends on Quality chasing people, and Quality becomes the areas’ partner in commanding the process.
Handling recurrence
A field of the record itself, recurrence links similar occurrences and solutions. The root cause is then read in context and treated in a structured way.
Tracking actions
Every corrective action has owners and deadlines, and each stage change notifies those involved. The weekly pending notice lists what is overdue.
Effectiveness check
A case is only closed after the effectiveness check, which verifies that the action treated the cause. Whoever verifies is a different group from whoever executes.
Quality culture
The case links to the indicators and strategic objectives, and responsibility for handling it is distributed, framing the corrective action as an improvement to the process.
Course correction
Cases are tracked in real time. Open items, critical deadlines and recurrences stay visible while there is still time to act, before audit pressure sets in.
Stratws, your AI platform working alongside Quality
Secure a layer of analysis over every handling. Stratws AI crosses non-conformances and corrective actions with the context of your operation, and shows where the handling stopped and which recurrence needs attention.
- The non-conformance in a single conversation, from the fact to the action under way.
- Overdue corrective actions by the planned against actual rule.
- The meeting minutes ready, with decisions, owners and deadlines.
Governance that holds the evidence up
Build your audit trail with security and traceability of cause, action, owner and evidence.
Permission by profile and by management unit
Whoever records, whoever approves and whoever verifies are distinct roles, configurable by user group and by unit.
A trail on every record
A log with date, time, user and the before and after of every change, on problem solutions, occurrences and tasks.
Privacy assured
Stratws complies with European (GDPR), Brazilian (LGPD) and Californian (CCPA) information privacy regulations.
International security standard
Hosting runs on Azure and AWS, with an isolated environment per client, and Siteware is SOC 2 compliant, with AICPA standards applied to its processes.
Take command of the audit without last-minute pressure
The evidence the auditor will ask for can already be in the system, linked to the requirement, the cause and the action behind it. Tell us how your operation handles non-conformance today. We will show Stratws over your own processes: where the deviation goes in, how the cause is analyzed and how effectiveness is proven.