Solutions for Services
Process standardization in service companies, from headquarters to every unit
Standardize the same indicator across every store, branch and contract and create comparison standards between units. Follow the action plan with an owner and a deadline until the deviation is solved, and see the whole network in a single source of management.
- Downtown Store94%
- South Branch71%
- Contract A92%
- North Agency90%
- West Store96%
+800 companies trust their management to Stratws, across more than 20 sectors of the economy
The whole service network in a single source
Every unit measured the same way
Each store, branch or contract gets its own space on the platform, with the same indicators and management plan. Leadership sees the whole network in a single dashboard, without depending on spreadsheets or points of contact.
Deviations handled the same way, every time
When an indicator falls below target, the correction plan is linked to it, with fact, cause, action and result recorded. If the deviation repeats, it becomes a root cause analysis with the solution recorded for the other units.
The meeting starts from the same dashboard
The network results meeting has an agenda, minutes and tasks in Stratws. Whoever leads opens the dashboard, picks the unit outside the standard and leaves with an action, owner and deadline recorded.
Master your operation at scale
Your management needs to be ready to grow. With Stratws, you follow the growth of the operation in one place, with data-driven predictability and AI analyses in context.
Visibility of the whole network in the same report
Operations and expansion leadership follow each unit's indicator in the same standard and identify which store, branch or contract is below the network target.
Standardized continuous improvement processes
Processes followed with a method set the standard for improvement actions, with cause, action and verification. The solution born in one unit reaches the others instead of staying confined.
Unit target linked to strategy
Whoever manages a store, branch or contract follows the unit's own target and sees how it contributes to the network result. They also know which actions are theirs, with the deadline for each.
Follow operations, performance and projects in one place
Stratws takes care of everything that sustains the result: service quality, team bonus payments, the development of those who lead and management projects.
Service quality leaves a trail
In nonconformance management, the failure is recorded with its cause, the corrective action and the effectiveness check. The history shows in which units it repeats.
See how to handle nonconformances in Stratws →The bonus follows the unit's result
Set up your variable compensation program from the indicators and targets the unit already follows, with the rule parameterized and a historical record. That way, performance stays tied to the network's strategy.
See how to calculate the bonus in the system →The review gap becomes a development plan delivery
In performance management, 90°, 180° or 360° reviews, 1:1s, feedback and the development plan are connected and handled with AI. The gap identified becomes a tracked plan, with a development path linked to the company's goals.
See how to follow performance in Stratws →One yardstick defines the value projects deliver
With AI analysis of the indicators of the network's project portfolio, deadline, cost, risk and value delivered stay in view, and you see which lever each one moves.
Discover project and portfolio management in Stratws →Large operations mastered with Stratws
Grupo SBF: strategy reaching 10,000 people
Grupo SBF is sports retail, bringing together Centauro, FISIA and SBF Ventures, and overcame the challenge of fragmented communication between units and the difficulty of aligning goals in an expanding operation.
Watch the full case on YouTube
“It is not enough to deploy the strategy. We need it to reach every level of the company in a clear and cohesive way.”
Renata CarmonaResults Management Coordinator · Grupo SBF
MRS Logística: centralized groups, accessible to the whole team
The continuous improvement processes at MRS Logística, which operates 1,643 kilometers of railway network, were tracked manually, in spreadsheets, by its Continuous Improvement Groups. The groups moved to Stratws, with a standardized form, built-in analysis methods and more reliable data.
Watch the full case on YouTube (in Portuguese)
“One of the main gains was faster decision-making. Having everything at hand in a single tool made our tracking much faster.”
Matheus GuedesManagement and continuous improvement analyst · MRS Logística
Scale network management securely
Stratws receives data from the systems your network already uses, comes with a team that leads the change together with the units and protects each customer's information.
Network data in a single dashboard
Integrated via API with the ERP, the BI and the service desk system, Stratws brings each unit's data into the same dashboard. The cause of the deviation, the action owner and the deadline are recorded next to the number.
Implementation led by specialists
With Business Acceleration, a Siteware team follows the implementation from headquarters to the units and leads change management with the teams. That way, each unit's routine starts happening on the platform.
Each unit's information protected
Each manager accesses only the units that concern them, read or edit. Each customer's data stays in an isolated database, aligned with SOC 2 and compliant with LGPD.
Master your indicators and the analysis of results
Make process standardization part of your management: units reporting the same indicator, deviations handled and problem solutions that reach the whole service network.